About the role

We are looking for a Senior Product Designer to join our CX & Internal tools team. In this role, you will be responsible for enhancing the user experience for both customers and colleagues, with a continuous focus on improving not only interfaces but also business processes.

Your primary goal will be to launch a major B2E product and support our existing tools for customer support and other operational teams.

Responsibilities

Launch new products: take ownership of launching new tools or experiences — from early discovery to go-live — ensuring they meet both user needs and business goals
Polish existing products and scenarios: improve current flows and features, remove friction, and raise the overall quality of experience through thoughtful design iterations
Deep dive into domain knowledge: invest time in understanding the business, operations, and user needs to design solutions that are truly relevant and impactful
Dogfood our own products: regularly use internal tools yourself to spot issues, uncover opportunities, and advocate for improvements based on real-life usage
Participate in product and tech decisions: stay actively involved in key discussions across product and development to help shape outcomes early on
Run relevant research: plan and execute user research on your own or together with our research team to validate ideas, discover pain points, and guide design decisions
Contribute to the design system: help grow and refine our internal design system to support consistency, scalability, and speed across products

Skills, Knowledge & Expertise

You’ve been working on B2B, B2E SaaS, or internal tools for the past 2–3 years
You have a solid portfolio that shows you can design complex products in a simple, user-friendly way
You're familiar with all the best interaction patterns and your visual skills are undeniably great
You’re used to working on your own and keeping track of everything — maybe you’ve worked at a startup, been a solo designer, a founder, or part of a small internal team
You’re confident in your work and can explain your ideas clearly — whether you’re talking to another designer or a C-level exec
You’re a strong communicator who can bring together user needs, business goals, and tech possibilities
You think in systems, care about long-term solutions, and can shape a design direction — but also stay flexible when things change

Senior Product Designer, CX

Anywhere in the world

Remote

Senior

Tabby